FAQs
If you have any questions, please just send it to contactgardengram@gmail.com
At Gardengram, we follow a 3 day return policy. If you have received a defected/wrong
product, you are required to send us a picture of the damaged/wrong product within 3 days
after the delivery date. After verification, we will refund the amount paid by you wherever
applicable or replace the product. In case of issue with the quality of the product, you will be
required to send the non-perishable products back to us. The company will not be
responsible to incur return to origin charge in this case. You can email the issue at
support@gardengram.in or connect at +91 9341501427
All orders placed can be cancelled within 12 hours of order placement. Post which the orders
are processed and forwarded to the concerned departments. If the ordered item is not in
the stock, we make a full refund that will be made to your account with 3-5 business days.
All payments are made to the bank account of the customers. If it is a refund on COD order,
we would require the following details – Name of the account holder, Account number, IFSC
code and branch name. Please note that the payments will be made within 3-5 days business
days.
We accept Online Payments by Debit Card, Credit Card, Net banking, Cash on Delivery, and
Bank Transfer. For payment modes like bank transfers, you can get in touch with our
specialist at +91 9341501427.
Yes, you can change the shipping/ billing address within 12 hours of order booking. To
change, write to: support@gardengram.in or contact at +91 9341501427.
Yes, you can place the order via whatsapp or call at +91 9341501427.
The order can be placed via the website, phone or whatsapp. You can contact at +91
9341501427 to place whatsapp order or call order. To place an order via mail, please mail at
adarsh@gardengram.in
Yes, you can buy products in bulk. To make enquiries or place orders, contact at
support@gardengram.in or call on +91 9341501430
Yes. At Gardengram, we believe in making gardening a hassle-free experience for everyone.
The plants come with a dose of premium potting mix, fertilisers and instructions to help you
with plant care. Raising plants does not have to be difficult. We are here to support at every
step.
Yes, we do offer discounts for buying in bulk. To make enquiries, contact at +91 9341501427.
Or you can mail at support@gardengram.in
Yes, we sell to businesses. We manufacture potting mixes, plant micro food and
micronutrients, and fertilisers. For queries, connect at support@gardengram.in
Yes, we provide free of cost support for 15 days post delivery of products where you can ask
questions related to the care of your plants. Our experts will be able to guide you. To
connect, you can write at support@gardengram.in or call at +91 9341501427Yes, we provide free of cost support for 15 days post delivery of products where you can ask
questions related to the care of your plants. Our experts will be able to guide you. To
connect, you can write at support@gardengram.in or call at +91 9341501427
It depends on the space and the lighting available in the balcony. It can also depend on the
seasons. You can choose from a variety of plants available on our website and also consult
with us through video consultation. To book your video consultancy, connect at +91
9341501430.
It is very important to ensure that we water plants according to their requirement and give
them sufficient light as per their need. It is also advisable to apply adequate nutrients to
your plants for happy and healthy growth. You can book a plant care consultancy call for
indepth and customised plan as per your plants at +919341501430.
