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Go to the shopFrequently asked questions
Can I change my shipping address after placing the order?
Address changes are possible only if the order hasn’t been dispatched yet.
Please contact our support team within 12 hours of placing your order to update
the shipping details.
When will I receive my order?
Orders are dispatched within 48 working hours and delivered within 3–6 business
days depending on your location.
How can I cancel my order?
You can cancel your order before it’s shipped by contacting our customer
support team through email or WhatsApp. Once dispatched, cancellation is not
possible.
What are the available payment methods?
We accept all major payment methods including debit/credit cards, UPI, net
banking, and select wallet payments. Cash on Delivery (COD) is also available
on eligible orders
How can I track my order?
Once your order is shipped, you’ll receive a tracking link by email or SMS. You
can also log in to your GardenGram account and check the order status under
“My Orders.”
Will my plant survive transit?
Yes. All live plants are carefully packed using protective materials to ensure they
reach you in healthy condition. We also schedule shipments to avoid extreme
weather delays.
Will I receive the exact product shown on the website?
We ensure that the product matches the one displayed on our website. However,
as plants are living things, they may exhibit slight variations in shape, size, or
color.
What should I do if I receive a damaged product?
Please share clear photos of the damaged product within 24 hours of delivery via email or WhatsApp.
Our team will review the request and arrange a
Refund
/
Replacement
as per our policy.
Where can I contact for bulk or corporate orders?
For bulk or wholesale requirements, please reach out to us at
support@gardengram.in
or use the
Bulk Enquiry
form available on our website.
How can I register a complaint about my order?
You can share your concern through the
Contact Us
page or email us at
support@gardengram.in
.
Our support team will respond within 24–48 business hours.
Do you offer free shipping?
Yes, free shipping is available on all orders above ₹499.
Do you deliver across all parts of India?
. We deliver to most pin codes across India through trusted courier partners. In
case of remote or restricted areas, our team will inform you before dispatch.
What happens if I’m not available at the time of delivery?
If you miss the delivery, our courier partner will try to contact you or attempt
delivery again. Unsuccessful deliveries after multiple attempts may be returned
to us.
Do you ship live plants and accessories together?
Depending on the type of products, your order may be dispatched in separate
packages to ensure safe handling of plants.
Can I schedule my delivery for a specific date?
Currently, scheduling delivery for a specific date isn’t available. However, you
can inform our team within 12 hours of placing your order, and we’ll try our best
to accommodate your request.
