Return & Replace

At GardenGram, we take immense pride in delivering the highest quality gardening products and live plants. Each product is handpicked, carefully tested, and packaged with utmost care to ensure it reaches you in perfect condition. Our commitment to quality ensures that every purchase from GardenGram adds value to your gardening experience. However, we understand that there may be instances where you need to return or exchange a product. Please review our Return & Refund Policy below:
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1. Order Cancellation
•    Cancellations are allowed within 24 hours of placing the order, only if the product is not ready for dispatch.
•    No cancellations will be accepted once the product has been dispatched from our warehouse.
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2. Product Exchange (Before Dispatch)
•    If your order has not been dispatched, you can request a product exchange within 3 business days of placing the order.
•    The new product must be of the same value or higher value (by paying the difference).

3. Multiple Orders
•    In case multiple orders are placed by mistake, the extra orders can be cancelled on immediate notification.
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4. Damaged Products
•    Products damaged during transit are eligible for replacement only after submitting a valid unboxing video of the shipment showing the damage clearly.
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5. Wrong Product Received
•    If a different product from what you ordered is received, you are eligible for a replacement.
•    Please share a clear unboxing video and repack the actual product properly for return pickup.
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6. Fake Delivery Remarks
•    In the case of false delivery updates (marked delivered but not received), an investigation will be initiated.