At GardenGram, we are committed to providing you with the best shopping experience for all your plant and planting needs. However, we understand that there may be instances where you need to return or exchange a product. Please review our Return & Refund Policy below:

Returns:

We accept returns only on products that meet any of the following conditions:

- Sold in a physically damaged condition.

- Missing parts or accessories.

- All products once purchased are non-refundable, except in cases where the product meets the conditions for return as outlined above.

Damaged Products:

- GardenGram is not responsible for any damage caused after delivery.

- In the event of a damaged product issue at the time of delivery, we will exchange the product. Please contact us within 24 hours of delivery via email at contact@gardengram.in or call us at +91 9341501430.

Exchange Policy:

- Exchange requests must be raised within 48 business hours from the time of delivery.

- A compulsory unboxing video is required to verify any damage claim.

- Exchange requests will be subject to checking and vetting by GardenGram.

- Damages due to user mishandling by any means will not be covered under this Policy.

Refund Process:

- Refunds for Cash on Delivery (COD) orders will be issued in the form of GardenGram store credit.

- Once your return request has been accepted, the refund process will be completed within 7-21 business days.

Rights Reserved:

- GardenGram reserves all rights for replacements, returns, and refunds.

For any further queries or assistance regarding our Return & Refund Policy, please contact us at contact@gardengram.in or call us at +91 9341501430

Thank you for choosing GardenGram for your gardening needs. We appreciate your trust in us and are committed to providing you with high-quality products and excellent customer service.