Shipping & Returns

1. Free Shipping

Enjoy free shipping on all orders above ₹499.

For orders below ₹499, standard delivery charges will apply as displayed at checkout.

2. Packaging Charges

GardenGram does not charge any additional packaging fees.

All products are packed securely using high-quality, plant-safe packaging to prevent damage during transit.

3. Dispatch Time

Orders are usually dispatched within 48 working hours after successful order placement.

Dispatch timelines may vary slightly during peak seasons, public holidays, or due to unforeseen logistical challenges.

4. Delivery Duration

Once dispatched, orders are typically delivered within 3–6 business days, depending on your location.

Customers can track their orders using the link shared in the order confirmation email or via the “Track Order” section on our website.

5. Plant Shipping Policy

Returns are not accepted on live plants, as they are perishable and sensitive to environmental conditions.

We take every precaution to ensure plants reach you in healthy condition.

In case of damage or quality issues, please refer to our Refund & Replacement Policy for complete details.

6. Shipping Coverage

We currently deliver to most major cities and towns across India.

In rare cases where a location is not serviceable, our team will contact you to offer alternative solutions or a full refund.

Additional charges may apply for special zones, remote areas, urgent deliveries, or regions affected by exceptional circumstances.

7. Delayed Deliveries

In case of delays due to weather conditions, courier issues, or factors beyond our control, GardenGram will keep you informed via email or SMS with updated delivery timelines.