Frequently Asked Questions
What is the order cancellation policy?
All orders placed can be cancelled within 12 hours of order placement. Post which the orders are processed and forwarded to the concerned departments. If the ordered item is not in the stock, we make a full refund that will be made to your account with 3-5 business days.
What is the Gardengram return policy?
At Gardengram, we follow a 3 day return policy. If you have received a defected/wrong product, you are required to send us a picture of the damaged/wrong product within 3 days after the delivery date. After verification, we will refund the amount paid by you wherever applicable or replace the product. In case of issue with the quality of the product, you will be required to send the non-perishable products back to us. The company will not be responsible to incur return to origin charge in this case. You can email the issue at support@gardengram.in or connect at +91 9341501427
What are the modes of refund available?
We accept Online Payments by Debit Card, Credit Card, Net banking, Cash on Delivery, and Bank Transfer. For payment modes like bank transfers, you can get in touch with our specialist at +91 9341501427.
Can I change my shipping address/billing address?
Yes, you can change the shipping/ billing address within 12 hours of order booking. To change, write to: support@gardengram.in or contact at +91 9341501427.
